ShoreTel Letter to Customers: Mitel Acquisition

Customer Assurance Statement:

Mitel is excited to announce that it has entered into a definitive merger agreement to acquire all of the
outstanding common stock of ShoreTel. The transaction is expected to close in calendar Q3, 2017.
The proposed acquisition will create a more efficient and competitive company focused on Premise, Hybrid
and Cloud solutions for the small, medium and large enterprise segments. Until the transaction has closed,
we must operate as two separate and independent companies. Be assured that Mitel highly values the
relationship ShoreTel has with its’ customers and channel partners and would not do anything to jeopardize
that relationship now or in the future. In fact, Mitel’s desire is to retain all ShoreTel customer relationships
and associated revenues. Below is a framework to help you gain confidence in Mitel’s intentions and go
forward plans.

As it relates to premise based ShoreTel products:

  1. The ShoreTel platform for the SMB segment is a strong offering and we welcome the opportunity to
    expand the Mitel product portfolio with this solution.
  2. Mitel will seek to optimize the combined product lines and where sensible consolidate areas that are
    not disruptive to our customers, yet drive enhanced efficiencies for the combined company to enable
    greater innovation. A potential example would be phone endpoints and accessories where
    duplicative phone devices with overlapping capabilities may be confusing to customers. Although it
    is too soon to speculate as to the product line and roadmap for the combined company, in the event
    that Mitel decides to end the sale of any ShoreTel product, it will be done with at least a 12 month
    notice to the last date of purchase.
  3. Mitel’s standard policy of end of Hardware and Software support will apply to any ShoreTel product
    that is announced as end of sales. This policy is 5 years of support beyond the End of Sales date.

As it relates to cloud based ShoreTel solutions:

  1. Mitel is committed to continuing to invest and support the ShoreTel Cloud UC Solution. It is our
    strategy to retain these customers by continuing to deliver a high level of service and to invest to
    expand the collaboration capabilities of these cloud offerings.
  2. Mitel will plan to capitalize on the best capabilities of both the ShoreTel and Mitel UC Cloud offerings
    by consolidating the solution portfolios over a multi-product release schedule, and without requiring
    any displacement of existing equipment on the customer’s location nor any disruption to the users
    of the UC solutions. This is one of the key benefits of a cloud deployment model, namely, the ability
    to evolve the software solutions and have them deployed across the customer base easily.
  3. Any customer committing to the ShoreTel or Mitel Cloud solution today will be protected and able
    to leverage the increased investment in collaboration solutions of the combined company.

Any integration of Mitel and ShoreTel products and services (whether premise or cloud based) will only occur
after closing and will be designed to minimize disruption to ShoreTel end users.


Rich McBee
President & CEO

Michael Marcoccio Joins Barry Communications

hosted_voip_solutionsThe Next Major Upgrade in Enterprise Communications?

Michael Marcoccio Makes Your Success a “Shore” Thing

At Barry Communications we pride ourselves on recruiting the industry’s most knowledgeable, dedicated, customer-focused professionals. Michael Marcoccio, our newest technical engineer and customer success manager, is no exception. Michael joins us from ShoreTel, where he spent the past 16 years studying UC systems and solving business communication challenges. Now we’re lucky enough to have his experience and product expertise informing account support, sales engineering, training, and installations—specifically, 2016 migrations to ShoreTel Connect.

Not up to speed on ShoreTel Connect yet? Here are the CliffsNotes: ShoreTel software’s version 15, a.k.a. Connect, offers a remarkably intuitive and “natural” user experience. (Your team members will feel as comfortable as they do using their own devices.) Connect also has a completely updated look and feel, along with some exciting capabilities….

Get ready for personalized call handling/call routing for both office and mobile devices; advanced tools for instant messaging, audio and web conferencing, and desktop sharing; richly featured integrations with CRM systems; plus numerous specialized apps (e.g. voicemail to text). Most important, Connect can be configured in multiple ways—for hosted Cloud services, onsite and mixed, or hybrid—which means it can grow with your organization and support your changing business needs.

Here at Barry, Michael Marcoccio will be managing the Connect rollout (currently in controlled release for new installations), as well as training end users. If you’re an existing customer, don’t worry. Remember that annual upgrades are a part of your regular service. We’ll have you up and running on Connect later this year. And we’ll continue to save you time and money, leveraging your existing hardware while still bringing you the most advanced technology in unified communications.

Still just “floating” the idea of a Cloud-based voice and data system? Michael and team are ready to help you there, too. Please let us know if you’re considering a Cloud solution. We’re always happy to walk you through the benefits, considerations, and options.


Barry Article Appears in Worcester Business Journal

AR-309139998.jpg&MaxW=400&MaxH=400Lindsay Gerhardt, Executive Vice President, writes about signs that it is time to update your telecommunications system. Read Lindsay’s article >>

Jason Donohue Appointed Systems Engineer at Barry Communications

Jason DonohueDonohue brings extensive VoIP, Unified Communications and network expertise
Barry Communications has named Jason Donohue to the position of Systems Engineer. Donohue is responsible for the implementation and support of cloud and premise-based networks, including Voice over Internet Protocol (VoIP), and unified communications for the company’s clients throughout New England. Donohue brings over 15 years of IT expertise and network support to his new role. He has held various positions within the telecommunications industry, including network administrator, IT engineer and field support. Most recently, Donohue was the Network Administrator for a major Worcester-based law firm. Read More >>

Barry Communications Receives ShoreTel Customer Satisfaction Award

shoretel_160Barry Rated “World Class” in Customer Satisfaction by Independent Source
Barry Communications has earned ShoreTel’s Partner Customer Excellence Award. ShoreTel, the leading provider of brilliantly simple unified communications platforms, including business phone systems, applications and mobile UC solutions, announced award recipients for the first half of the Partner Year (October 2012 through March 2013), and Barry Communications was honored as a customer satisfaction achiever in its Champion Channel partner program.

Worcester Business Journal Selects Lindsay Gerhardt for “40 Under 40”

lindsayLindsay Gerhardt, Barry’s Executive Vice President, was named to Worcester Business Journal’s annual list of up-and-comers. Read Lindsay’s profile >>