Unified Communication Services

The Impact of the Mitel/ShoreTel Acquisition

Back in 2017, Mitel Networks Corporation acquired ShoreTel for $530 million. The new partnership was welcome news for Barry Communications. ShoreTel, our flagship Unified Communications (UC) manufacturer had now become part of a global communication magnate that supplied cloud-based services for over two billion businesses connections worldwide. Mitel Networks currently serves 70 million users in nearly 100 countries. They provide innovative, […]

The Difference Between a Managed Cloud and a Public Cloud

Companies in almost every industry across the U.S. are continuing to transition their IT infrastructure into the cloud. The cloud platform offers flexibility, scalability, and a significant reduction in costs – all features that are attractive to tech-driven corporations who value optimal digitization wherever they can find it. So, the only question that users need […]

Mitel Buys ShoreTel

For those of you who may not have heard: Mitel recently completed its acquisition of ShoreTel for $530 million. Since this was first announced at the end of July, I’ve been asked repeatedly what I think about this deal.  What does it mean for Barry Communications as a partner?  And what does it mean for […]

4 Reasons You Need BrightMetrics to Maximize Your ShoreTel Investment

Your ShoreTel system collects data about your communications usage. But without an easy and powerful tool for organizing, tracking and reporting all that data, it can be difficult to make informed business decisions and maximize your ShoreTel system’s potential. This is why we have begun installing BrightMetrics on the backend of all our clients’ ShoreTel […]

Are Cloud Voice Services Really Right for You?

It may seem like everything related to communications is moving to the cloud. So of course, your business should be in the cloud too, right? Maybe not. While cloud voice services offer a lot in the way of exciting functionality, and it can be appealing not to have to own or manage your company’s communications […]

Where’s the “Customer Service” in Phone Service?

When Small Businesses Struggle to Get Good Service from Big Voice and Data Network Providers, They Need an Advocate Have you ever had the experience of working with a salesperson and, once the purchase order was signed, you never heard from them again? Your account was moved over to someone else in account management, who […]

The Telecom Industry in Transition from Premise-Based to Cloud Voice Systems How Does Today’s Active M&A Environment Impact the Customer?

Yet another industry giant has stumbled, as Avaya filed for Chapter 11 bankruptcy last month. Although many of us saw this one coming from a long way off, it represents yet another in a wave of mergers, acquisitions and financial missteps as the telecom industry struggles to transition from premise-based hardware to hosted cloud voice […]

Jumping the S-Curve

(and other inspirations from the ShoreTel Global Partner Conference) Happy new year! It’s a great time for fresh starts, new strategies, exciting initiatives and planning for all that 2017 will bring. But before we jump into everything forward-looking, I want to take a brief look back at the ShoreTel conference that I attended last month. […]

Business Continuity in the Face of Communications Downtime

Technology that enables phone and data system resiliency during disasters Standing in the middle of an office when the communications system goes down is an eerie experience. It’s unusually quiet. Confused faces pop over cubicle walls and out of office doors, wondering what’s going on. Everything in the office halts, and people comment about how […]