Jumping the S-Curve

(and other inspirations from the ShoreTel Global Partner Conference) Happy new year! It’s a great time for fresh starts, new strategies, exciting initiatives and planning for all that 2017 will bring. But before we jump into everything forward-looking, I want to take a brief look back at the ShoreTel conference that I attended last month. […]

Business Continuity in the Face of Communications Downtime

Technology that enables phone and data system resiliency during disasters Standing in the middle of an office when the communications system goes down is an eerie experience. It’s unusually quiet. Confused faces pop over cubicle walls and out of office doors, wondering what’s going on. Everything in the office halts, and people comment about how […]

Training to Fit the User: Get More ROI from Your Business Voice and Data System By Tailoring the Training Program

Complete Unified Communications Training We begin training your team on how to use the new system before installation begins. From the design stage forward, we educate and inform key personnel in your organization on system components, how the system works, and how to use all the features. Each member of your team will receive an […]

You’ve Already Invested in a Licensed Unified Communications System – Now Do You Need to Move to the Cloud?

Years ago, companies paid a monthly fee to rent their phone systems. Then the communications industry went through a transition and everyone decided it was a better investment to purchase and own their own systems. Now we’re coming full circle again with the growing popularity of cloud-based subscriptions. So what should you do if your […]


4 Reasons to Streamline Your SMB Voice and Data Management

For small-to-medium-sized businesses, struggling with multiple vendors to manage your voice and data systems can quickly become time-consuming and frustrating. Reaching a service person within a monolithic communications company who can provide implementation guidance or answer a simple support request can take hours, days… or weeks! In fact, 41 percent of companies said that “the […]

business voip services

National Carriers and Business VoIP Services: Proceed with Caution

If you’re researching voice over Internet Protocol options based on the latest “business choice award,” you might think business VoIP boils down to a shortlist of corporate behemoths. And choosing your organization’s ideal provider—it would seem—is just a matter of comparing the largest, most well-known carriers. Not so fast… Fortunately, carriers like Verizon and Comcast […]

Hosted VoIP Solutions: 3 Tips when Shopping for Providers

I recently attended a client meeting where I found myself having a familiar conversation. The prospective client is already using a hosted VoIP network (although “struggling with” may be a better description). So far, he’s had disappointing experiences with not one, but two separate providers, and unfortunately his complaints are pretty common: • The phone […]

the cloud

The Cloud: How it can improve IT for companies like yours

You can’t have many conversations these days about IT and not have the cloud come up as part of the discussion—and voice applications are no exception. One of the most important fundamentals to understand is that there is no one cloud.

March Meltdown

I feel safe to write this now that I am looking out my office window and the sun is shining, snow melting, and it is not in the negative degree range. There have been MANY Mondays over the past few months that I was not able to commute into the office and was forced to […]

Ten Signs It’s Time to Update or Replace Your Business Telephone System

It’s a rare business owner who wakes up one morning and decides that legacy migration to VoIP is the best possible use of company assets. Maybe it should happen more often. Owners who research the options quickly recognize that replacing an outdated “legacy” telephone system with voice over Internet protocol (VoIP) is one of the […]