4 Reasons You Need BrightMetrics to Maximize Your ShoreTel Investment

Your ShoreTel system collects data about your communications usage. But without an easy and powerful tool for organizing, tracking and reporting all that data, it can be difficult to make informed business decisions and maximize your ShoreTel system’s potential. This is why we have begun installing BrightMetrics on the backend of all our clients’ ShoreTel […]

Where’s the “Customer Service” in Phone Service?

When Small Businesses Struggle to Get Good Service from Big Voice and Data Network Providers, They Need an Advocate Have you ever had the experience of working with a salesperson and, once the purchase order was signed, you never heard from them again? Your account was moved over to someone else in account management, who […]

Business Continuity in the Face of Communications Downtime

Technology that enables phone and data system resiliency during disasters Standing in the middle of an office when the communications system goes down is an eerie experience. It’s unusually quiet. Confused faces pop over cubicle walls and out of office doors, wondering what’s going on. Everything in the office halts, and people comment about how […]

Training to Fit the User: Get More ROI from Your Business Voice and Data System By Tailoring the Training Program

Complete Unified Communications Training We begin training your team on how to use the new system before installation begins. From the design stage forward, we educate and inform key personnel in your organization on system components, how the system works, and how to use all the features. Each member of your team will receive an […]

You’ve Already Invested in a Licensed Unified Communications System – Now Do You Need to Move to the Cloud?

Years ago, companies paid a monthly fee to rent their phone systems. Then the communications industry went through a transition and everyone decided it was a better investment to purchase and own their own systems. Now we’re coming full circle again with the growing popularity of cloud-based subscriptions. So what should you do if your […]

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4 Reasons to Streamline Your SMB Voice and Data Management

For small-to-medium-sized businesses, struggling with multiple vendors to manage your voice and data systems can quickly become time-consuming and frustrating. Reaching a service person within a monolithic communications company who can provide implementation guidance or answer a simple support request can take hours, days… or weeks! In fact, 41 percent of companies said that “the […]