Where’s the “Customer Service” in Phone Service?

When Small Businesses Struggle to Get Good Service from Big Voice and Data Network Providers, They Need an Advocate Have you ever had the experience of working with a salesperson and, once the purchase order was signed, you never heard from them again? Your account was moved over to someone else in account management, who […]

The Telecom Industry in Transition from Premise-Based to Cloud Voice Systems How Does Today’s Active M&A Environment Impact the Customer?

Yet another industry giant has stumbled, as Avaya filed for Chapter 11 bankruptcy last month. Although many of us saw this one coming from a long way off, it represents yet another in a wave of mergers, acquisitions and financial missteps as the telecom industry struggles to transition from premise-based hardware to hosted cloud voice […]

Jumping the S-Curve

(and other inspirations from the ShoreTel Global Partner Conference) Happy new year! It’s a great time for fresh starts, new strategies, exciting initiatives and planning for all that 2017 will bring. But before we jump into everything forward-looking, I want to take a brief look back at the ShoreTel conference that I attended last month. […]