The Telecom Industry in Transition from Premise-Based to Cloud Voice Systems How Does Today’s Active M&A Environment Impact the Customer?

Yet another industry giant has stumbled, as Avaya filed for Chapter 11 bankruptcy last month. Although many of us saw this one coming from a long way off, it represents yet another in a wave of mergers, acquisitions and financial missteps as the telecom industry struggles to transition from premise-based hardware to hosted cloud voice […]

Jumping the S-Curve

(and other inspirations from the ShoreTel Global Partner Conference) Happy new year! It’s a great time for fresh starts, new strategies, exciting initiatives and planning for all that 2017 will bring. But before we jump into everything forward-looking, I want to take a brief look back at the ShoreTel conference that I attended last month. […]

Business Continuity in the Face of Communications Downtime

Technology that enables phone and data system resiliency during disasters Standing in the middle of an office when the communications system goes down is an eerie experience. It’s unusually quiet. Confused faces pop over cubicle walls and out of office doors, wondering what’s going on. Everything in the office halts, and people comment about how […]