Michael Marcoccio Joins Barry Communications

hosted_voip_solutionsThe Next Major Upgrade in Enterprise Communications?

Michael Marcoccio Makes Your Success a “Shore” Thing

At Barry Communications we pride ourselves on recruiting the industry’s most knowledgeable, dedicated, customer-focused professionals. Michael Marcoccio, our newest technical engineer and customer success manager, is no exception. Michael joins us from ShoreTel, where he spent the past 16 years studying UC systems and solving business communication challenges. Now we’re lucky enough to have his experience and product expertise informing account support, sales engineering, training, and installations—specifically, 2016 migrations to ShoreTel Connect.

Not up to speed on ShoreTel Connect yet? Here are the CliffsNotes: ShoreTel software’s version 15, a.k.a. Connect, offers a remarkably intuitive and “natural” user experience. (Your team members will feel as comfortable as they do using their own devices.) Connect also has a completely updated look and feel, along with some exciting capabilities….

Get ready for personalized call handling/call routing for both office and mobile devices; advanced tools for instant messaging, audio and web conferencing, and desktop sharing; richly featured integrations with CRM systems; plus numerous specialized apps (e.g. voicemail to text). Most important, Connect can be configured in multiple ways—for hosted Cloud services, onsite and mixed, or hybrid—which means it can grow with your organization and support your changing business needs.

Here at Barry, Michael Marcoccio will be managing the Connect rollout (currently in controlled release for new installations), as well as training end users. If you’re an existing customer, don’t worry. Remember that annual upgrades are a part of your regular service. We’ll have you up and running on Connect later this year. And we’ll continue to save you time and money, leveraging your existing hardware while still bringing you the most advanced technology in unified communications.

Still just “floating” the idea of a Cloud-based voice and data system? Michael and team are ready to help you there, too. Please let us know if you’re considering a Cloud solution. We’re always happy to walk you through the benefits, considerations, and options.