ShoreTel System Management
Manage All Enterprise Communication Needs from a Single Point
IT groups are under constant pressure to provide technology solutions that drive new business initiatives, help boost productivity and meet tight budgets. Yet introducing new systems often increases complexity and results in rising maintenance costs. The ShoreTel Unified Communications (UC) system was designed to streamline IP communication management and help deliver a low total cost of ownership (TCO).
ShoreTel Director
ShoreTel Director is a browser-based network management tool that provides a single management interface for voice applications across all locations. Instead of using separate management systems for multiple PBX, voicemail and automated attendant systems, ShoreTel Director makes it extremely easy and intuitive with its all-in-one approach. Its single interface is extremely easy to learn, improving efficiency without requiring complex programming skills. As a result, the system's total cost of ownership is reduced, and IT resources are free to work on other projects.
With plug-and-play ease, ShoreTel Director automatically recognizes and configures all ShoreTel IP Phones on the network, eliminating the need to manually add and delete phones through a management interface. When new users are added, they are automatically assigned an extension and mailbox, and may automatically receive instructions on downloading their desktop software. When adding more telephone or trunk capacity, ShoreTel Director automatically discovers a new ShoreTel Voice Switch quickly. This and other auto-discovery capabilities help reduce support overhead and ensure that the system is always running optimally.
Easy Proactive Maintenance
ShoreTel Director provides a single-screen view of the entire enterprise system, using indicators to graphically notify administrators of the performance of all key components, at all times. For fast, 24-hour response, email warnings can be sent to one or more administrators
Manage Network Usage and Basic ACD Performance
Centralized call detail reporting (CDR) is integrated into the system. Built-in tools measure trunk utilization to reduce service provider costs; track network performance across WAN links; and provide details on end user's activities. In addition, built-in reports show performance information about basic ACD groups. Users can get detailed information with optional enhanced ACD reports from ShoreTel or leverage the system's text file interface with third-party call accounting packages.
ShoreTel Conference Director
ShoreTel Converged Conferencing Director is an optional, Web-based module used to administer the enterprise-wide conference system, including audio and Web conferencing, as well as instant messaging (IM) capabilities. Administrators can view the system configuration, manage users, set up alerts and access the system's advanced reporting features.
For Additional Information
Click here to download PDF: ShoreTel's System Management