Call
Center
Business
Communications Manager Call Center - Basic & Professional
Business Communications Manager has three feature-rich
Call Center solutions: Basic Call Center, Professional
Call Center, and Multimedia Call Center. For
smaller, informal Call Centers, Basic Call Center
supports 2 skillsets and 10 active agents. Professional
Call Center is targeted for larger, more formal
Call Centers with 50 available skillsets and
up to 80 active agents. Multimedia Call Center
enables access to Basic or Professional Call
Center from a Web site.
Key Features:
• Basic Call Center, Professional Call Center, and Multimedia Call
Center are keycoded options on Business Communications Manager requiring
no additional hardware.
• Skill-based routing directs the caller to the appropriate support
person for large call center functionality in a small business.
• Intelligent Routing based on source, destination, or caller input
allows calls to be handled more efficiently.
• Real-time and historical reporting provide accurate detailed reports
for the Call Center Supervisor available with Call Center Reporting.
• Choice of software or hardware wallboard offer support for traditional
or advanced Call Centers with reporting.
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