Messaging 100
Messaging 100 is a state-of-the art messaging system for small to mid-sized businesses, with 10-40 mailbox users. Messaging 100 is equipped with a built-in 10/100 Ethernet port, allowing connection to the LAN for advanced applications, including Auto Attendant, Customer Call Routing (CCR), Voice Mail, VPIM/AMIS Networking, Basic Call Center (Key-code activation), Web-based management, and IP connectivity.

Key Features:
• Web-based administration interface.
• Embedded applications activated with a simple key code.
• Advanced features, such as Auto Attendant, Voice Messaging, Custom Call Routing (CCR), and Basic Call Center.
• Pay for additional mailboxes and applications as the business grows.
• Try-and-buy key codes allow the user to try advanced applications before buying them.

Messaging 150
Messaging 150 delivers scalable advanced messaging to growing small and mid-sized businesses. Business sites with 32-300 users receive Voice Mail, Basic Call Center and two free seats of Desktop Messaging. Messaging 150 also supports advanced applications such as Digital Networking and Centralized Voice Mail ideal for small and mid-sized standalone and multi-site businesses.

Key Features:
• Web-based administration interface.
• Embedded applications activated with a simple key code.
• Advanced Features, such as Auto Attendant, Unified Messaging, AMIS, VPIM, Custom Call Routing (CCR), and Basic Call Center.
• Pay for additional mailboxes and applications as the business grows.
• Try-and-buy key codes allow the user to try advanced applications before buying them.

Call Pilot 4.0
CallPilot 4.0 provides a variety of new unified messaging features, as well as Cost of Ownership improvements designed to help reduce on-going management and maintenance costs. CallPilot is a unified messaging application for businesses using Meridian 1 PBX phone systems, Meridian SL-100, Communication Server 1000, and CPE Centrex systems. It combines voicemail, e-mail and fax messages into a single mailbox — accessible by phone, any desktop PC, or mobile e-mail enabled devices (PDAs). CallPilot Unified messaging provides a compelling solution for businesses that are looking at reducing costs, improving productivity, and staying connected to their customers and suppliers.

Key Features:
• Provides access to e-mail, faxes, and voicemail from any touchtone phone, desktop PC e-mail client, browser-enabled PC, or mobile e-mail enabled device.
• Does not impact e-mail servers or generate high volumes of LAN or WAN traffic.
• Can be used in a variety of client environments, including Microsoft Outlook, Lotus Notes, Novell GroupWise, Internet mail clients including Netscape and Qualcom Eudora Pro, Macintosh, Linux, and Citrix environments.
• Mobility packages provide access to e-mail by phone (Text-To-Speech - TTS) and voice commands (Speech Activated Messaging - SAM) for hands-free access to messages.
• Delivers Web-based administration and end-user mailbox administration from any Web-enabled PC.

Messaging 100/150 Basic Contact Center
Messaging 100/150 Basic Contact Center for both the Messaging 100 and Messaging 150 platforms is compatible with the Norstar Compact and Modular Integrated Communications Systems. This Call Center supports 20 configured agents, 2 skillsets, 20 routing steps/skillset, 30 built-in announcements, 15 lines, 2 skillset mailboxes, 20 Intelligent overflow rules/skillsets, 15 simultaneous incoming calls in the system, and all agents can be supervisors. Reporting package shows real-time statistics, historical statistics, and supports hardware and software wallboards.

Key Features:
• Contact Center is a key-coded option requiring no additional hardware.
• Keycode obtained separately from Messaging 100.
• Keycode packaged with Messaging 150.
• Fully functional informal Contact Center featuring Call Queuing, Routing, Reporting, and Supervisory Functions.
• Skill-based routing ensures the caller gets the appropriate support person for call center functionality in a small business environment.
• Intelligent Overflow rules for each Skillset.
• Real-time and historical reporting for accurate detailed reports..

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