Barry Managed Services (BMS) - Post Installation Services
This award-winning suite of services is designed for Nortel’s Business Communications Manager platform of converged voice and data system devices and requires a high speed VPN connection to our BCI Ops Center. BMS offers a single source of accountability for all Nortel voice and data system components. The BMS provides Nortel voice and data system:

Monitoring (24/7)
• Remote monitoring, notification (alerts/alarms)
• Offsite back-ups of Nortel system configuration
• Secure access/intruder detection
• Inventory/asset management
• Data collection and reporting.

Software Management
• Includes all updates and patches to keep your Nortel system stable and reliable.

Maintenance
• Remote maintenance
• Responsive repair/replacement of malfunctioning Nortel voice/data devices, including all parts   and labor
• Priority access to Nortel Emergency Technical Assistance Services (ETAS).

Download PDF on Features and Benefits for BMS - Barry_Managed_Services.pdf

Other Maintenance Services
Barry Communications provides full, partial and customized service plans for all Nortel legacy systems.  For customers who do not choose a maintenance plan, service is available on a time and material basis.

Nortel Emergency Technical Support Services
Barry Communications is able to utilize Nortel Emergency Technical Assistance Services (ETAS) for all Nortel systems sold. This additional resource provides direct access to Nortel Networks system engineers in the unlikely event that our service organization is unable to resolve a problem. Warranty and Maintenance customers receive this support at no additional charge.

Customer Training and Education Services
Barry Communications provides complete end user training as part of our installation support services. In addition, Nortel Networks offers customer education services both in Nortel Customer Training locations as well as through CD ROM self paced training classes.