It’s a rare business owner who wakes up one morning and decides that legacy migration to VoIP is the best possible use of company assets.
Maybe it should happen more often. Owners who research the options quickly recognize that replacing an outdated “legacy” telephone system with voice over Internet protocol (VoIP) is one of the few ways to improve quality while also saving money. More than ever, your telephone system is a lifeline between your company and the rest of the world. In an age where communication takes place by telephone, teleconferencing, e-mail, instant messaging, texting and social media, your telephone system can integrate all of these forms of communication into a single system.
So how can you tell whether your system needs to be updated?
1. The string between the tin cans is frayed. Many companies rely on antiquated technology, because they think all telephone systems are alike and they don’t want to spend money on a new system. No one will consider your company to be a technology innovator if it’s using an outdated telephone system. If calls are lost, lines crackle, call center performance is erratic or it is difficult to reach the intended party, the image of your company will take a hit.
2. Company voice mail says, “Your call is very important to us,” yet it’s impossible to reach a real person. How much business is lost when a potential customer calls and gets lost in the endless loop of voice mail options? Press 1 if you’re sick of wasting time and want to reach an honest-to-God human being. Fortunately, with today’s telephone systems, your sales staff and other key contacts can be literally a call away, no matter where they are. If your system lacks mobility, it’s out of date.
3. Every facility your company owns has its own system. How ironic is it that some phone systems won’t talk to each other? Different systems result in high maintenance and management costs, and low functionality. Compatible technology is as important for telephones as it is for computers. If your company has multiple locations, they should all be on the same system. Your IT staff can manage your entire system remotely or a hosted solution may be best for your company.
4. You think VoIP has something to do with Very Important Persons. VoIP has become the accepted technology for virtually any large company and increasingly for smaller businesses seeking to save money, while creating a competitive advantage.
5. You think “legacy migration” means putting your kids’ inheritance in a Swiss bank. “Legacy” typically refers to assets you leave to your children or to a charity, but it’s also a polite term for outdated technology. Just ask your IT staff. Updating your legacy system can help make your business more profitable, so you can leave more of a legacy to your children.
6. Your business becomes incommunicado when your operator needs a bathroom break. Sometimes technology trumps human behavior. Today’s telephone systems are designed to be fully operational at all times.
7. Your phone system is unable to grow along with your business. A growing business needs a scalable phone system. Whether you’re moving company headquarters or opening “greenfield” facilities with no existing infrastructure, your phone system needs to have the ability to adapt.
8. The only function your phones have is a busy signal. Today’s telephone systems are feature rich and employee friendly. Whether you need teleconferencing abilities, the capacity to handle more calls or compatibility with your networking technology, a new system can meet your needs.
9. You think “unified communications” means everyone talking at the same time. Companies with unified communications, or UC, integrate all aspects of communication, including voice (landline and mobile), e-mail, instant messages and conferencing.
10. Your PBX lease is up for renewal. Why invest more in old technology? You will likely find it increasingly difficult to purchase parts for your system and to maintain it, and your monthly usage charges are probably higher than they should be. Your outdated PBX system will have to be replaced sooner or later, so why not replace it now?
If any of these telltale signs look something like what your company is experiencing, it might be time to replace or upgrade your business phone system. Your outdated phone system may be costing you far more time, money and customers than you realize. Consider having a qualified telephony consultant evaluate your telephone business processes and make a recommendation, be it to updating your existing system or replacing with a newer one.
For more information about updating or replacing your phone system, please contact Marketing@pmghub.com.