Today, the overall landscape of the workforce and workplace culture looks quite different than it did even 10 years ago. With an influx of new technology, paired with a seemingly ever-increasing body of study regarding various wellness initiatives, employees and employers alike are now more likely than ever to be working remotely. Customers and clients, similarly, have adjusted their expectations. Timelines for projects have been shortened and the expectation of being able to be in near-constant communication has increased. So, in a world where teams are spread out, hours are flexing, and customers are awaiting a response how is an organization supposed to keep everything not only streamlined but seamless?
Enter, the various collaboration and communication tools that are available to a connected workforce.
When it comes to communicating one of the most important things to remember is that these days many people are, for the most part, always on the go. Even when they’re sitting at a desk it’s likely that they’re doing a couple of things at once or checking multiple devices and screens. Some of your team may be on the road for the majority of the day while others may be working remotely 100% of the time. In many cases, someone may need to step out for only a couple of hours a few times per week to go to a meeting. In any case, making sure that your team is able to communicate seamlessly is important. A cloud-based VoIP phone system, such as MiTel ipConnect, will allow your employees to receive calls at their desks and on their mobile phones at the same extension. They’ll also be able to check their voicemails and transfer calls seamlessly.
A more mobile workforce means that the landscape of meetings has drastically changed. Gone are the days when you could quickly stop by someone’s desk to discuss a project or gather the entire team in a conference room to get status updates or meet with a client. Now everyone is spread far and wide, but the information still needs to be shared. Collaboration tools such as voice and video conference, screen and file sharing, and instant messaging allow every member of your team to collaborate and work together even if you’re on different coasts.
One of the biggest decisions an organization will have to make is what type of communication and collaboration tool to use. While there are positive cases to be made for both cloud-based and premise-based solutions, for many organizations a cloud-based solution will prove to be just what they need. Not only will it allow them to offer flexibility to their team but it will also offer the business – and customers – stability. Cloud-based solutions can also be implemented as an integral part of comprehensive disaster recovery and business continuity plans. That’s because their cloud-based nature allows for systems to remain operational when local disasters strike since the infrastructure is actually based elsewhere.
If you’re considering implementing a new communications and collaboration tool – or looking to upgrade what you’ve currently got deployed, get in touch today.