FW Bryce

unified_communications

Business Size: 50+
Industry: Wholesale Seafood Distribution

Situation:

  • An aging and obsolete Nortel BCM system
  • Existing PRI T1 service that would occasionally fail
  • Concerns about reliability
  • Remote salespeople
The implementation was complex, and we experienced a few hiccups at that time. Once we got over those bumps, which customers going through a complex implementation should prepare for, our experience has been that the system, support and reliability have been outstanding.

Paul Cantrell
Chief Financial Officer

Key Challenges:

  • Provide increased reliability and redundancy.
  • FW Bryce’s IT network is part of a larger corporate IT network that is managed remotely.
  • Barry engineers had to integrate with that network and coordinate with remote IT support.

Solution:

  • Implemented ipConnect ShoreTel Cloud Unified Communications
  • Installed a dedicated T1 for access to the Cloud service
  • Established backup connectivity to the Cloud using a Comcast business class Internet service
  • Added ShoreTel Collaboration – Audio and Web conferencing, Instant Messaging

Results/Benefits:

  • Worked through corporate IT issues.
  • Assisted with rollout of ShoreTel client software.
  • System and network have delivered consistent and improved reliability.
  • Collaboration services have improved real-time communications.

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