J.W. Childs

Business Size: 25
Industry: Financial

Situation:

  • Rapidly growing, Boston-based private equity firm specializing in leveraged buyouts and recapitalizations of middle-market growth companies looking to upgrade communication system
  • Large amount of travel time away from office incurred by partners and key employees
  • A future move to a larger office loomed in the near future
  • Wanted a new phone system that could save money, be expandable and offered flexibility for future upgrades
Not only did Barry deliver on budget and on time, our training and troubleshooting support since installation has been exceptional.

Lisa Guerin
Executive Administrator

Key Challenges:

  • Needed system that could integrate with Microsoft Outlook
  • Needed to enable employees to communicate seamlessly when working remotely or travelling
  • Implementation could not interrupt ongoing business
  • Ongoing management of the new system had to be easy

Solution:

  • ShoreTel Phone System
  • ShoreTel IP 230s
  • Adtran Networking
  • Barry IPConnect Managed Services

Results/Benefits:

  • Barry’s ShoreTel installation provided a fully integrated system with Unified Communications, allowing J.W. Childs executives to be more mobile, to manage changes (make moves/adds/changes) and be ready to scale when they moved to new offices
  • Partners can travel and easily get their calls on their Blackberrys and iPhones
  • Administrators can more effectively monitor and handle calls for the partners
  • Being able to use one vendor for all of their communications needs has simplified one key aspect of their business.