Provide a customer-centric experience with our CCaaS managed cloud services
If your legacy system is letting you down, CCaaS may be the answer. Make your contact center team more productive. Make the best use of your IT department. Empower all agents, in the office and at home. The result? Better customer experiences, stronger protection of personal customer information, and infinite room to grow and adapt to changes.
The focus today is on customer experience. CCaaS cloud solutions meet the growing expectations of customers, with convenient omnichannel capabilities and better KPIs (key performance indicators), such as first call resolution. Integrate all your contact center platforms for positive outcome, including:
Improved customer experience and loyalty
More motivated employees and improved productivity
Streamlined IT for better use of your resources
Greater collaboration to better serve customers
Higher operational efficiency for greater cost-savings
Meeting business goals and contact center KPIs
81% of companies view customer experience as a way to gain a competitive advantage. Gartner predicts that CCaaS will be the preferred adoption model in 50% of contact centers, plus four out of five enterprises will shut down their traditional data centers by 2025. Barry’s CCaaS solutions propel you ahead of the curve—reducing costs, improving contact center KPIs, and achieving business goals.
CaaS increases customer satisfaction scores from 59% to 85% (Forrester). Make your customers happy and show that you appreciate their loyalty. How? Provide fast, accurate answers to their inquiries about products, services, and support them across all channels. CCaaS solution from Barry gives your agents the tools they need to get real-time answers that lead to first-time resolution.
9 in 10 consumers want a seamless omnichannel experience. Our CCaaS solutions enable customers to reach you using the channel they prefer, whether it’s phone, email, chat, SMS, social media, or other option. Your customers gain comfort and convenience. Your agents can easily switch between channels rather than falter because of disjointed technologies.
As many as 80% of call center agents are currently working from home. Much of this growth is likely to be permanent. Our CCaaS solutions let you run with this change by giving your dispersed and work-from-home (WFH) agents and multi-site teams access the same data and omni-channel options.
Average handle times for interactions to the contact center decreased by 20% with CCaaS. Personalized engagement with quick issue resolution is essential, often with customer experience overtaking price as the key brand differentiator. The advanced capabilities offered by our CCaaS solutions increase first-call resolution and remove the need for customers to repeat questions for each interaction.
The average cost of downtime is $5,600 per minute. Our managed services enable you to be available 24/7 to meet customer demand, especially during peak times and disasters. Plus, as your business changes and grows, you’ll be able to add capacity and functionality whenever you want–easily and at little to no cost. These benefits also free up your IT resources by removing the burden of maintenance, updates, troubleshooting, and more.
90% of employees agree that disjointed communications technologies negatively affect workflow, job satisfaction, and customer experience. When data is in silos, teams are using disparate, often conflicting sets of data. Our combined UCaaS/CCaaS solutions give your entire team access to a single set of integrated data so customers can get quick answers, without being put on hold. Plus, track more customer interactions to gain invaluable insights into product success, training opportunities, and customer satisfaction.
Reduce per-agent operating costs by 22% with UCaaS and CCaaS. Barry solutions improve operations and workflow by synching your data with business systems like KM, CRM, ERP, Microsoft Teams, and more. If you want to maintain some of your data on-premise, we’ll seamlessly integrate it with your cloud data and apps.
Using customer intelligence in the contact center improves revenue by around 15%. Yet, only 37% of organizations feel they are using advanced analytics to create value. Accurate, real-time data enables supervisors to make timely decisions that enhance employee performance and CX. Instead of disjointed apps, redundant data, and clunky spreadsheets, you’ll have one integrated dashboard that tells you everything you need to know—in a way that is easy to view and understand.
83% of companies say that AI (Artificial Intelligence) is a strategic priority in their path to better CX. Barry is at the forefront of using AI automation to make your contact center more cost-effective by removing monotonous tasks from your agents and enabling the self-service and rapid response times that today’s customers demand.
A majority (59%) of consumers say they’ll avoid companies hit by a cyberattack in the past year. Barry Managed Services provides 24/7 Cloud monitoring through our NOC (Network Operations Center). Our solutions are designed to remove system vulnerabilities and ensure data privacy. You’ll provide customers’ peace of mind—while staying in compliance with security regulations and saving your company from costly, reputation-damaging security breaches.
We are proud of our team’s ability to deliver best-fit, customized solutions. We are equally proud of how they pursue Barry’s client-first values. Our superpower is the fierce dedication each member of our team shows to all our customers, large and small.